1. Operations and processes 2. Operations and strategic impact 3. Product and service innovation 4. Operations scope and structure 5 . Process design 1– Positioning 6. Process design 2– analysis 7 . Supply chain management 8. Capacity management 9. Inventory management 10. Resource planning and control 11. Lean synchronisation 12. Improvement 13. Quality management 14. Risk and resilience 15. Project management
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