Section I Getting Started ............................................................ 1 Introduction ................................................................................................3 Chapter 1 Getting on the Same Page .....................................................7 Chapter 2 Th e Global Stage ................................................................ 21 Chapter 3 Supply Chain Strategy ....................................................... 29 Section II SCM Components ..................................................... 45 Chapter 4 Forecasting ......................................................................... 47 Chapter 5 Inventory Management ..................................................... 59 Chapter 6 Logistics ............................................................................. 81 Chapter 7 Information Technology .................................................... 97 Chapter 8 Customer Service ............................................................. 115 Chapter 9 Uncertainty ...................................................................... 133 Section III Th e Future ............................................................... 153 Chapter 10 Future SCM Trends ......................................................... 155 Reader’s Notes .......................................................................................... 167 Notes ....................................................................................................... 169 References................................................................................................. 171 Index ....................................................................................................... 173