Offering the latest information: Over 65% of the in-chapter boxes and 90% of the closing cases are new, while the rest have been updated. New material on the changing nature of problems involved in managing functional, product, and divisional structures and ways IT can be used to improve their performance. New material on the strategy-structure relationship, and new coverage about the reasons companies need to continuously examine and change their global strategies and structures. New material on online software development and craftswork technology and its importance in the growing services area. Expanded discussion of how to manage technology to create successful virtual organizational structures, such as those used by Accenture and PeopleSoft. A major focus is placed on the recent ongoing changes in the mobile computing, smartphone, and software applications and the consequent effects on the changes in the competitive environment and the way companies have been changing their structures and control systems to manage these issues. Increased coverage of ethical issues involved in the stakeholder approach to organizations and their implications for organizational effectiveness such as: New “green” environmental coverage New coverage on disasters such as the BP oil spill New coverage on ethics in healthcare New coverage on fraud in disguising the quality and price of goods and services Explanations of the most recent developments in organizational structure, such as the product team structure, outsourcing, and network organizations because of advancements in if advancing IT.