PART I: DEFINING SUPERVISION AND SUPERVISORY CHALLENGES  1. Supervision Fundamentals  2. Supervision Challenges    PART II: PLANNING, ORGANIZING, STAFFING, CONTROLLING, AND DECISION MAKING  3. Planning and Goal Setting  4. Organizing  5. Staffing and Recruiting  6. Controlling  7. Problem Analysis and Decision Making    PART III: MOTIVATING, LEADING, COMMUNICATING, AND DEVELOPING  8. Motivating Followers  9. Leading Followers  10.  Communicating Effectively  11.  Developing Groups    PART IV: APPRAISAL, SAFETY, NEGOTIATION, CHANGE, AND LABOR RELATIONS  12.  Performance Appraisal  13.  Workplace Health and Safety  14.  Conflict, Politics, Discipline, and Negotiation  15.  Change Management  16.  Supervision and Labor    POSTSCRIPT: PERSONAL DEVELOPMENT    ANSWERS TO COMPREHENSION CHECKS AND CROSSWORD PUZZLES   GLOSSARY    INDEX