The competency-based approach integrates theory with opportunities for critical thinking and skill development. Comprehensive coverage of major issues—including organizational conflict, globalization, leadership, values, change, diversity, strategic communication, technology, and ethical behavior—offers students a thorough introduction to the current field of organizational communication. A global focus throughout the text assists students in preparing for the changing nature of the workplace. Career information offers students insight into planning for potential employment opportunities. Original case studies in each chapter and in the “Putting It All Together” sections give students the opportunity to apply theory and concepts to real situations. Workshops” at the end of each chapter provide diverse, interactive learning opportunities both in class and for out-of-class assignments. Expansive references at the end of each chapter work in detail with key concepts and give students the most extensive bibliography in an introductory organizational communication text.