Hallmark Features Fills the NBEA Professional Development course requirement and includes topics such as: Job search strategies Resume development Goal setting and life management Time management Personal finance Ethics, politics and diversity Business etiquette and dress Human resources Conflict and negotiation and more Covers material on both resume/job search strategies and human relations in one complete text–which seamlessly emphasizes the relationship between resume development, job search skills, and human relations. Uses a modular format that provides maximum flexibility–so instructors can cover main topics (self-management; workplace basics; relationships; career planning tools) in an order that meets their course goals. Presents topics employers expect students to know before entering the workforce–using Professionalism Video Cases that illustrate making ethical choices, workplace etiquette, proper dress and deportment, customer service orientation, conflict management, meeting management and more! Includes hands-on exercises and activities that reinforce learning–such as interactive resumes and cover letters, If You Were the Boss activities, Workplace Dos and Don'ts, Web Quizzes, Talk it Out sections and more!