Part I Chapter 1 Understanding the Changing and Challenging Office Chapter 2 Human Relations Chapter 3 Preparing for Your Job Search Chapter 4 Managing Your Work, Time, and Other Resources   Part II Chapter 5 Communicating by Telephone Chapter 6 Building Communications Skills   Part III Chapter 7 Processing Mail Chapter 8 Records Management Chapter 9 Handling Financial Procedures   Part IV Chapter 10 Scheduling Appointments and Receiving Visitors Chapter 11 Making Travel Arrangements Chapter 12 Planning Meetings and Conferences   Part V Chapter 13 Developing Effective Oral Presentations Chapter 14 Preparing to Meet the Challenges Chapter 15 Working in a Medical Office Chapter 16 Working in a Legal Office