In-depth exposure to all areas of hospitality The Current Issues section of each chapter has been revised and updated with factors currently shaping the future of each segment of the hospitality industry. Information on planning has been updated, including with details on objectives and key results. Information on gaming entertainment has been reorganized. The history of the industry and current practices now appear in one complete section. Real-world examples Case studies based on industry scenarios — including a new one in each chapter — challenge students to recommend appropriate actions — e.g., “Overbooked: The Housekeeping Perspective” (Ch. 3). Interviews with hospitality professionals have been updated, including those with social media coach Fallon Zoe, general managers Thom Druffel and Norberto Roman, and Hospitality Playbooks founder Bob DuPrey. Practical applications Learning objectives help students focus on the essential takeaways of each chapter. In this edition, a bulleted list of objectives is featured on the opening page of each chapter.