Cases emulate real-world procedural and ethical challenges in technical communication and encourage students to make appropriate choices. Sample documents annotated by the authors model various forms of technical writing, such as questionnaires and summaries. Each document identifies the key features of a form and illustrates the steps required to make it effective. Guidelines synthesise chapter information to help students prepare specific documents. Consider This boxes highlight real-world applications of important issues that students are likely to encounter. Checklists reiterate key components and facets of different types of technical communication and provide cross-references to relevant sections within the text. Projects—general, team, global, and digital and social media—at the end of each chapter help students apply what they have learned.