A new chapter on diversity in organizations including information on current U.S. workforce demographics, discrimination, biographical characteristics, abilities, and implementing diversity management strategies. A new section on how to minimize intrusion of e-mails and the management of information. Improved integration of contemporary global implications: with the explosion of international research, global OB research is now woven into each chapter, rather than in a stand alone section at the end of the chapter. A Summary and Implications Manager section revised to bring the topics together with the application for managers.