PART 1Directing the operation Chapter 1Operations management Chapter 1 in Operations Management, Ninth Edition Nigel Slack and Alistair Brandon-Jones Chapter 2Operations performance Chapter 2 in Operations Management, Ninth Edition Nigel Slack and Alistair Brandon-Jones Chapter 3Operations strategy Chapter 3 in Operations Management, Ninth Edition Nigel Slack and Alistair Brandon-Jones Chapter 4Managing product and service innovation Chapter 4 in Operations Management, Ninth Edition Nigel Slack and Alistair Brandon-Jones Chapter 5The structure and scope of operations Chapter 5 in Operations Management, Ninth Edition Nigel Slack and Alistair Brandon-Jones PART 2Designing the operation Chapter 6Process design Chapter 6 in Operations Management, Ninth Edition Nigel Slack and Alistair Brandon-Jones Chapter 7The layout and look of facilities Chapter 7 in Operations Management, Ninth Edition Nigel Slack and Alistair Brandon-Jones Chapter 8Process technology Chapter 8 in Operations Management, Ninth Edition Nigel Slack and Alistair Brandon-Jones Chapter 9People in operations Chapter 9 in Operations Management, Ninth Edition Nigel Slack and Alistair Brandon-Jones PART 3Deliver Chapter 10Planning and control Chapter 10 in Operations Management, Ninth Edition Nigel Slack and Alistair Brandon-Jones Chapter 11Capacity management Chapter 11 in Operations Management, Ninth Edition Nigel Slack and Alistair Brandon-Jones Chapter 12Supply chain management Chapter 12 in Operations Management, Ninth Edition Nigel Slack and Alistair Brandon-Jones Chapter 13Inventory management Chapter 13 in Operations Management, Ninth Edition Nigel Slack and Alistair Brandon-Jones Chapter 14Planning and control systems Chapter 14 in Operations Management, Ninth Edition Nigel Slack and Alistair Brandon-Jones Chapter 15Lean operations Chapter 15 in Operations Management, Ninth Edition Nigel Slack and Alistair Brandon-Jones PART 4Development Chapter 16Operations improvement Chapter 16 in Operations Management, Ninth Edition Nigel Slack and Alistair Brandon-Jones Chapter 17Quality management Chapter 17 in Operations Management, Ninth Edition Nigel Slack and Alistair Brandon-Jones Chapter 18Managing risk and recovery Chapter 18 in Operations Management, Ninth Edition Nigel Slack and Alistair Brandon-Jones Chapter 19Project management Chapter 19 in Operations Management, Ninth Edition Nigel Slack and Alistair Brandon-Jones Chapter 20Notes on Chapters Notes on Chapters in Operations Management, Ninth Edition Nigel Slack and Alistair Brandon-Jones Chapter 21Glossary Glossary in Operations Management, Ninth Edition Nigel Slack and Alistair Brandon-Jones Chapter 22Index Index in Operations Management, Ninth Edition Nigel Slack and Alistair Brandon-Jones Chapter 23Logistics Chapter 8 in Introduction to Operations and Supply Chain Management, Fourth Edition, Global Edition Cecil C. Bozarth and Robert B. Handfield Chapter 24Sustainability in the Supply Chain Chapter 5 Supplement in Operations Management: Sustainability and Supply Chain Management, Twelfth Edition, Global Edition Jay Heizer, Barry Render and Chuck Munson